Photo by Austin Distel on Unsplash

The year is new, the books are fresh, and the revenue is yours for the taking! All that’s left to do is set your business’ sights on success. And SMART sales goals can help you do just that.

SMART is a mnemonic device to help you set and own your most important objectives this year. Each letter stands for an attribute to pay attention to when setting your goals:

S - Specific

M - Measurable

A - Attainable

R - Relevant

T - Time-Bound

We’ll discuss what these mean and action steps you can take to achieve them. Plus, we’ll be suggesting types of tech that can help you truly supercharge your SMART strategy in 2020.


1. Specific: Do the math to set exact KPI goals.

It’s just like with New Year's resolutions: if your goal is to “go to the gym more,” you are significantly more likely to fail than if you resolve to “go to the gym during my lunch break at work three times a week.”

In sales, this means you’re going to want to have goals that relate to specific KPIs, which are key performance metrics that signal success. For instance, a few of the most universally important KPIs to keep an eye on are:

  • Lead response time: Studying the time it takes to respond to your leads, and understanding what is causing delays, can maximize your team’s conversion rate.
  • Opportunity win rate: Both a count percentage (which is the number of deals) and a value percentage (how much money those deals brought) can quickly give you a snapshot of your general growth.
  • Average purchase value: Comparing the amount of money you’re bringing in to your total number of customers can help you identify which ones you want to focus on upselling.

Knowing basic KPIs and comparing them to your history like these can help you set specific goals like:

  • More lucrative deals: Increase your deal size by 25% by using upselling techniques.
  • Better win rate: Achieve a 30% win rate by the end of the year.
  • Quicker customer service: Decrease lead response time by 5 minutes by the end of Q2.

Examining your CRM’s functionality when it comes to these calculations is crucial. Beyond historical data, many modern software options can bring in market research or signals so that you’re not just comparing your data to yourself, but to your industry.

Action Steps

  • Decide what KPIs are most important to your business.
  • Set a specific target for those KPIs.
  • Set up your CRM to automatically calculate them.

2. Measurable: Create systems to monitor and share your progress.

Related to specificity is measurability. The metrics you choose must be easy to track, understand, and distribute to your company’s stakeholders.

Will one of your team members be responsible for sending out a weekly status update on your sales numbers? Is each sales representative responsible for tracking their own success rate in-between check-ins? You know your team better than anyone and will need to figure out the proper amount of oversight required.

But beyond that, automating as many data analytics as possible with a CRM is key. For example, if your specific goal is to shift your Sales Closing Ratio from 1:7 to 1:5, a CRM can continuously calculate your ratio and automatically send it to your sales team so they can monitor their own deals.

It’s important to note that measuring the end result alone is not enough—getting data points along the way is important for course correction. To close more deals, it’s helpful to be able to see what happens in each stage of our customer’s journey. Are many customers dropping off at some point? Do you have one customer segment that’s significantly out-performing another? Data is your friend. Track it and use it.

Action Steps

  • Decide how you will monitor and share data. Will team members be mostly expected to track their own numbers in a CRM? Will you disperse team data via email or another communication tool like Slack?
  • Get the system up and running, and ensure your team knows how to use it.

3. Achievable: Enable your team to succeed.

Does your team have everything they need to achieve your goals?

Having frank and honest conversations about their performance and your expectations will help you determine that. When introducing goals, take the time to show them why their specific piece of the puzzle matters in the big picture. That way they can understand why you’re asking them to do what you need them to do.

But beyond just introducing the goal itself, some serious thought should be given to the development, training, and coaching you’re giving your team. A great sales enablement tool can help you distribute new market research, sales materials, or tool training programs with ease. This will help your team shift to “insight selling” (or account-based selling).

Another way to ensure success is to keep an eye on morale. Opportunity visualizations can be exciting. If your team can look at something instead of a spreadsheet full of numbers, it will be much easier to keep them motivated and even encourage them to set their own personal goals higher. It’s the whole “pictures are worth a thousand words” thing.

Speaking of which, when is the last time you’ve revisited your incentivization program? What kind of bonuses are you offering? Are they industry standard?

Action Steps

  • Sit down with your team members (or team managers) to discuss your 2020 sales goals.
  • Identify a sales enablement tool that’s right for your team.
  • Update your incentivization programs.

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4. Relevant: Keep your audience close and your competitors closer.

Your sales instincts can be pretty trustworthy, but it’s always important to check back in with your audience and double-check your assumptions. This can be done by reviewing your analytics to create a fresh customer avatar (or buyer persona) for 2020. Be sure to include things like:

  • What is their relationship to the main decision-maker?
  • What solutions do they need for their professional problems?
  • What industry trends are they interested in understanding?

Once you’ve built out your avatar, compare your team’s internal goals with your customers’ desires, wants, and needs. For example, you may think that the best way to increase the average order value is by getting customers to buy more premium versions of the products they already buy when, in reality, they’re more interested in diversification.

Predictive analytics can also be helpful here. Data from your CRM can be used to discover insights like:

  • Lead scoring metrics: Use aggregate details about your happy customers to figure out key indicators that can determine which leads will convert.
  • Sales forecasting: Compare your specific, measurable goals to what you’ve achieved in the past to make accurate projections.
  • Activity optimization: Analyze which specific sales activities lead to the most closed deals, and then cater your pitch strategy to match.

Now that you’ve studied your audience, think about your competitors. What are they offering? How can you position yourself to be more useful to your audience? If you can’t, what can you develop to do so?

Action Steps

  • Create a new, updated Customer Avatar for 2020.
  • Ensure your goals align with what your Customer Avatar wants.
  • Analyze your competitors’ strengths and limitations to compare to your own.

5. Time-Bound: Schedule manageable milestones.

Good ol’ Parkinson’s Law: “Work expands to fill the time available for its completion.”

Or: If you give yourself an unlimited amount of time to accomplish something, you’ll never get it done.

Since we’re talking about your 2020 sales goals, it’s pretty fair to assume that many of your goals should be achieved “by 2021.” That’s fair enough. But what would make these goals even stronger (and SMARTer) is if you created accompanying milestones (or important mini-goals) along the way.

Let’s start quarterly. Say, for example, your goal is to increase the average order size from $2,000 to $3,000 by 2020. You could set quarterly goals to keep you and your team on track:

Q1: $2,250

Q2: $2,500

Q3: $2,750

Q4: $3,000

Each quarter can be further broken down into monthly or weekly targets to enable those goals. These smaller milestones might not have a dollar amount attached but may encourage activities that support the larger strategy, such as increasing outreach or refreshing pitches.

Of course, this example works itself out pretty simply—but if you chose measurable KPIs, it should be fairly easy to create milestones of your own. Your CRM should be able to help keep you on track through automatic alerts and by displaying data based on the milestones you choose.

Remember: The more milestones you set, the more chances you have to do a recalibration before it’s too late.

Action Steps

  • Work with team members and managers to set realistic timeframes for your goals.
  • Schedule check ins to track their progress.

Examples of SMART Goals

Now, with all of this in mind, it’s time to actually commit to some goals.

When writing out a SMART goal, aim to use these fields in this or any order:

“[Actionable Verb] + [Measurable Metric] + [Date] + [Specific Benefit] + [Relevant Rationale]”

Here are some examples, categorized by T (or time):

Weekly

  • Complete at least 25 cold calls by the end of this week to increase my commission because I’m likely to close 2 more deals if I increase my calls by 10%.
  • Upsell our new product to 15 current clients this week to help my team’s goal of an $2000 increase in revenue because I’m likely to close five of them.

Monthly

  • Create email campaigns for at least 100 leads by October 1 to increase our close rate by 5% because our data suggests that will help us acquire 10 more customers.
  • Help team adopt Map My Customers as our CRM by enacting an internal training plan because it includes all the resources they need to learn how to use it.  

Yearly

  • Increase our average sales price (ASP) by $1000 by EOY to increase our profits by $10,000 because our projections indicate it will do so.
  • Decrease our average deal cycle by 5 days with an automated email prospecting strategy by EOY because it will free up an average of 10 hours of work per employee.

Set And Measure SMART Goals In 2020

If you’re ready to take your business to the next level, thoughtful planning will get you far. No matter what industry you’re in, setting SMART goals and taking action steps to implement them into your day-to-day will help you do that.