What CRM customer support should look like, Ep #16
In this episode of the Field Sales Leadership Guide podcast, host Mary Keough interviews Justin Lu, Head of Customer Success at Map My Customers, to learn more about how the software integrates with an organization’s tech stack and what customer support looks...How Jasper Engines and Transmissions built a measurable sales process from the ground up, Ep #15
Being a top performer as a sales rep doesn’t necessarily translate to being a great team leader. In today’s episode of the Field Sales Leadership Guide podcast, we talk with Joe McDonald, Vice President of Sales at Jasper Engines & Transmissions. Joe sets the bar...Process Beats People, Ep #14
Outside sales leaders often don’t have a well-defined sales process. Rather than implementing a process, they rely on a few great salespeople. In this episode of the Field Sales Leadership Guide podcast, co-hosts JT Rimbey and Mary Keough discuss the need for a sales...How a crawl, walk, run approach leads to a successful CRM rollout, Ep #13
As someone who closely observes the impact of CRM rollout on outside sales teams, I am passionate about its success. In the latest episode of the Field Sales Leadership Guide podcast, my co-host Mary Keough and I discuss the “Crawl, Walk, Run” approach to seamlessly...Leveraging a CRM for better customer engagement at Thibaut Design – Episode 011
Executive summary The problem VP of North American Sales, Andrea Eckberg knew there was work to be done at Thibaut Designs – and this started with selecting the perfect CRM for her sales team. The solution Knowing 100% rep adoption was the only way to success,... PREV