PROFESSIONAL SERVICES
Get hands-on guidance from our experts
Our experienced client services team can help your organization get the most out of Map My Customers (and your tech stack as a whole)
Onboarding
Training
Data Services
We know tech adoption is a challenge for sales teams
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63% percent of sales reps don’t actually use their organization’s CRM
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83% of senior executives say their biggest tech challenge is adoption
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Less than 40% of CRM customers have end-user adoption rates above 90%
Statistics are sourced from surveys conducted by CSO Insights and Really Simple Systems
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Introduction and Evaluation
We’ll start by determining the best program for you based on your team’s needs, CRM sophistication and budget
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Proposal and Adjustment Period
Then, we’ll create a proposal, timeline and mutual action plan to meet your goals for adoption and efficiency
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Account Setup
Once we get your data we’ll set up your account through data import or an integration of your choice
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Training Period
We’ll schedule sessions for both reps and managers to learn app functionality and best practices for success
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Conclusion and Evaluation
After completion of the program, your team will hit the ground running and we'll help you set long term goals
ONBOARDING
Organizations that complete our onboarding program see adoption rates at or above 90%
Each onboarding program follows a timeline based on mutual action and collaboration between our team and yours — meaning you’ll be set up for longterm success
Which package is right for you?
Choose between our structured plan or a more tailored, white-glove onboarding experience
For those with CRM experience
Basic Package
Our experts will evaluate your sales process and design an onboarding plan to get you up and running
Includes 10-15 hours of remote training and setup across a 45-day onboarding period
Set up & import assistance
Basic rep and manager training
Resources for your CRM admin
For those wanting hands-on help
Premium Package
Get everything in our Basic Package, plus significantly more one-on-one guidance with a CRM Specialist
Includes 18+ hours of remote training and setup across a 90-day onboarding period
Data cleaning assistance
Long term goal setting
On-call technical assistance
Build your own custom consulting experience
We go beyond onboarding services — try out personalized consulting for help beyond the initial ramp time
INTRODUCING FLEX HOURS
Augment your team’s
Map My Customers Experience
Whether you’re looking for extra manpower or to build a custom program — we can help. Purchase hands-on assistance, feature training and data cleaning services (or anything else we can help you with) by the hour
What can we do with Flex Hours?
Team Training
Enable your reps by scheduling curated training hours to explain features and walk through best practices
Manager Training
Equip your leaders with the tools and strategies to manage a team using Map My Customers
Data Cleaning
Bring efficiency to your team with standardized, accurate and duplicate-free data
Custom Reporting
Understand and measure ROI and adoption — we can pull, process, and explain your analytics
ON-SITE TRAINING AVAILABLE
Invite our client services team to train your team face-to-face
We know salespeople learn best in human environments. Bring MMC to your next regional or national meeting to accelerate adoption and get them excited to increase their efficiency
COVID-19 Disclaimer: On-Site training may not be available in your area, and any face-to-face events will require masks, social distancing restrictions and compliance with state and local regulation
Inquire